safety measures & temporary limitation of services
Directly related to the uncertainty and effects caused by the coronavirus (COVID-19) worldwide, our highest priority has become the health and safety of guests during the stay and our team’s. Therefore, we want to briefly present to you the measures we have taken to minimize the spread of the virus.
access to the hotel: limited to the revolving door - the main entrance of the hotel; at the entrance, it is mandatory to disinfect the hands (station outside next to the door); at each entry / return to the hotel, each person must present himself at the reception to be checked his body temperature remotely; restricting the access of suppliers, collaborators.
check-in procedures: limiting the physical interaction by applying adapted measures and procedures; credit card payments are recommended; protection panels installed; front desk personnel wear a mask; dedicated WhatsApp phone number to increase interaction with guests through messages and QR codes; procedures adapted to manage safely the access cards, materials/documents required by law, POSs; giving up the cardholders for the room access cards; requesting billing data or other necessary information by e-mail / online; the transmission of invoices exclusively by email / online; disinfectant available on the reception desk; each guest will receive a face mask free of charge at check-in for each day of their stay, which must be worn in all public spaces.
guest rooms: assigning rooms by having a 24h interval between guests; locking cleaned and disinfected guest rooms until new guest arrival; enter the room after scanning the RFI access card by using your body to push the guest room door to avoid touching the door handle; certified disinfectant soap is available in each room; towels or bathrobes* (depending on the room type) are provided in guest rooms individually packed - in the same way, they will be disposed of after use; the inventory inside guest rooms is limited or replaced by disposable products; it is recommended to access the interactive menu of the SMART LED TV for all the details related to the operation of the hotel during this period, its available services and facilities, operating hours, etc.
other measures: implementation of Ecolab certified disinfection and cleaning products for Sars Cov 2; implementation of new cleaning and disinfection procedures with increased attention to areas of heavy use in all guest rooms and public areas; increasing the frequency of cleaning and disinfection of areas with heavy use in public spaces (elevators, door handles etc.); disinfection stations will be installed in all public areas, including hand emollient; the elevator will be used by a maximum of 2 people, avoiding touching surfaces other than those necessary to use the equipment; objects that cannot be disinfected (textiles, cardboard or paper, leather, etc.) have been replaced with digital solutions or disposable products; implementation of social distancing measures in all areas of multiple human interaction - lobby, restaurant, breakfast, meeting area, spa; pre-ordered meal table; menus transmitted online or based on QR codes; bilingual prints with recommendations in public spaces; outdoor smoking area; manager dedicated to the implementation and monitoring of anti-COVID procedures; mandatory wearing of masks by hotel team; special trainings and printed displays; routes and access areas established for limited physical interaction; internal interaction procedures, activity planning & conduct; checking the body temperature from a distance of employees both at entry and when leaving home; selected suppliers in accordance with safety procedures.
hotel advantages: air conditioning system based on fresh air supply from the top level of the hotel - the air in the hotel guests room is not filtered and rotated totally; access to the room based on RFI card - allows access to the room without touching the door handle; the window in the room can be opened for the periodic ventilation of the personal space; interactive menu Smart LED TV with the possibility of connecting personal devices; bathroom without shower curtain; minimalist design ensuring easy and intense cleaning in all areas;
INSULATION PROCEDURES AND MEDICAL ASSISTANCE APPLICABLE IN CASES WHERE body temperature exceeds 37 degrees or symptoms are reported. There is a permanent telephone line to the health authority for the application of the isolation procedures and the call of the mobile health team to manage the reported situations. The isolation of each person is done in a dedicated space, using the travel routes established by procedures.
For the safety of guests or colleagues and following Romanian law together with best practices, the hotel temporarily modifies or reduces some of its services (e.g. restaurant, bar, room inventory, room consumption products, spa facilities). These changes are temporary, and we will restore the standard levels of available services and facilities as soon as the legislation in force allows us this. For any requests or additional information, the reception staff is at your disposal every day between 7 am and 11 pm, outside these hours our security personnel is more than pleased to assist you.
breakfast - based on pre-scheduled serving time
restaurant menu - served inside and on the outdoor terrace, booking is recommended
infrared and Finnish saunas - temporary closed (safety measures)
spa facilities - sunny terrace, salina, gym, outdoor jacuzzis - accessible only by prior appointment at the hotel reception - limited number of people & limited time of use to facilitate the access of others guests which request this service too, the facilities can be accessed only based on the guest room access card (*if this service is included in the room rate) - please let us know so we can make you an appointment and prepare the facilities for safe use
room service during the stay - service available on request, please address your request to reception personnel
enjoy your stay!
for safer communication, please contact us:
messages via WhatsApp +40 733 770 216